This course helps us in understanding how Questioning Skills helps one to avoid a disastrous situation. The introduction scenario explains this clearly with a apt example. At the end of the session one will be able to understand the following:-

Benefits of Effective Questioning Skills

Steps of the Questioning Process

Four Aspects of a Response

How to Handle Defensive People

There are various questioning techniques that can be used in different situations. By using the appropriate kind of questioning, you can gain the information, response or outcome that you want even more effectively while handling a task/situation/relationship.

Asking funnel questions involves starting with general questions, and then zooming-in on a point in each answer. Then, you move on to asking more and more detail at each level. Hence, generally, when using funnel questioning, start with closed questions. As you progress through the funnel, start using more open questions.

Always keep in mind that you can never know what people think because you cannot read their minds. Hence, the biggest tool that humans have been given to understand each other and make others understand them is through communication, of which, questioning is a crucial aspect. Questioning can help you peel the hidden layers beneath which a person’s true feelings, opinions, and views may be hidden.