Rating 4.83 out of 5 (6 ratings in Udemy)
What you'll learn- How to manage our negative 'knee-jerk' reactions when mistakes are made and things go wrong–so we can keep ourselves, and our team members, focused on solutions
- How to correct team members, without demotivating them, when mistakes are made – so they want to keep working enthusiastically with you
- How to avoid anger, blame and criticism specifically – in order to prevent their destructive effect on team performance, and your …
Rating 4.83 out of 5 (6 ratings in Udemy)
What you'll learn- How to manage our negative 'knee-jerk' reactions when mistakes are made and things go wrong–so we can keep ourselves, and our team members, focused on solutions
- How to correct team members, without demotivating them, when mistakes are made – so they want to keep working enthusiastically with you
- How to avoid anger, blame and criticism specifically – in order to prevent their destructive effect on team performance, and your personal performance as well.
- How to enhance your communication skills to ensure that you speak so others will listen, and listen so others will speak.
- How to avoid ‘Drive-by Delegation’ and ‘Hit and Run Coaching.’ (You’ll learn how short-term micro-managing yields long term results).
- How to work effectively with a diverse team of people who are different in a variety of ways.
- How to manage commitments (yours and others) to ensure that you can be trusted to do what you say you’re going to do–and so you can trust others to do the same.
- How to deal with destructive conflict. (We address conflict management in general, but concentrate more on ways to anticipate and prevent it).
DescriptionWe’re all great leaders when there are no problems. The test comes when things go wrong; when mistakes are made, and when there are sharp disagreements. At these critical moments we need a set of powerful leadership skills that are little known and rarely taught. We need the skills of self-management.
The course opens with the foundation skill of reaction management. This is the ability to manage our ‘fight or flight’ reactions when things go wrong. This essential skill literally fills a missing link in human development. (We’ve jumped on ahead. We learn and teach communication skills; anger management; conflict resolution and problem-solving. But these skills are of little use in the heat of the moment – if we haven’t learned how to “catch ourselves in the act” of reacting – and how to step in and take control of our thinking and behavior when things go wrong.)
We address seven self-management topics in this course – all focused on key priorities of leaders in the workplace: Enhancing performance and productivity. Reducing the costs and consequences of employee turnover. Reducing the incidence of stress-related illness and absenteeism – and earning the committed engagement of ‘all’ your team members, so you can deliver the results you want and need – and achieve your personal goals as well.
Participants say the course is as helpful in their personal lives as in their lives at work.
