"Listening Skills For Business"gives you an opportunity to learn how to really listen to your audience (whomever that may be) and not just "hear" them. You begin to see the difference between the two types of listening: Empathic and Critical and why they are so important. How you pay attention to verbal and non-verbal listening gives you an advantage in reading and understanding your clients' and other's messaging. Learn why different speaking styles affect how you and others communicate and listen. Take everything you've learned and put it to practical use through activities, assignments and handouts.