Learn how to make Desk work best for your individual use case. Geared to help give you best practice across industries, this courses allows users to understand how Desk can be best utilised to create sustainable customer services success.

With a practical step-by-step approach to using Desk in a live environment, beginning with setting up your company and agents all the way through to engaging with clients, and monitoring team performance, this course builds on the assumed basic technical knowledge of Desk (available in the comprehensive course) and guides you as you and your team start to work on customer tickets within your Desk environment.