Learn to master the skills of interpreting team and client reports while creating greater levels of trust with clients through personalising responses. You will complete this courses as a true Client Services Master!

This course imparts technical skills as well as practical advice for using the features of Desk, and bringing your agents onboard, allowing you to be in full control of your desk environment.

You will be able to proceed beyond simply closing out tickets, to being able to identify areas for improvement, create tasks from your tickets, and ensuring that all of your agents understand what is expected of them in Desk