Dealing with conflict is an inevitability for a manager. In this course we are going to cover a number of topics to equip you for those more difficult conversations and scenarios in the workplace. We will look at what conflict is and how it manifests itself in the workplace. I will present the five different styles that we can adopt when we're in conflict situations, and how you can manage other peoples styles. I will provide you with a framework to help you find the words to say in preparation for a difficult conversation, and finally we will discuss the seven scenarios that you will come across at some point in your management career, and demonstrate how you may deal with them.